Many of our most frequently
asked questions are answered below. If you cannot find an
answer to your query, please contact us.
Are my personal payment
card details secure?
Security of both your credit card and personal details
are very important to us and have been carefully considered in the
development of the coinportfoliomanagement.com site. All customer
registrations and orders placed through our on-line catalogue are
handled using 'Secure Socket Layers' and 128-bit encryption. [back]
How will my item be
Any order with a value up to £150 (excluding
postage & packing) will be sent by Royal Mail
First Class delivery. If your order is £150 or
above (excluding postage & packing), we will
deliver it to you by Royal Mail First Class Recorded Signed For.
If it is £500 or more (excluding postage & packing), your
order will be sent to you by Royal Mail Special Delivery. For
both Recorded and Special Delivery, you will need to sign for the
delivery upon receipt. [back]
How can I view my account
All registered online customers can view their statement
on the Statement tab on My Account. You will also have the
option to print out your statement. [back]
How do I know if my item
has been despatched?
Please look at your Statement tab on My Account, which
will detail any products that are either on order, despatched or
previously received. Note it can take up to 48 hours for all
online activities to be shown on your statement. [back]
How do I return a
If there is any problem with your delivery or if you
simply do not require it, you are fully covered by our 30 Day Money
Back Guarantee. If you would like to return a delivery,
please either contact your Personal Consultant or our team on 0330
900 1180. We will then arrange for a courier to come to your
address and collect the item to be returned to us by the next day,
when a full refund will be given. [back]
How do instalments
For your convenience, payment for our more expensive
items is offered in a number of conveniently spaced and equal
interest free instalments. The details for each product are shown
alongside the price. [back]
Your credit card will be charged an initial payment prior to
despatch of the item and for the remaining balance in equal
interest free instalments at regular intervals after that. Unless
stated otherwise, those intervals will be every 60 days. Any
postage and packing will be charged on despatch of the goods and
should you prefer to pay the remaining balance in one go you can
contact us or see the details included with delivery of your
order. The amounts to pay at the point of despatch and to pay
later will be shown in your basket page as you confirm your order.
If you would like to pay in instalments for an item and take
advantage of our interest-free instalments, then simply check the
Instalments box in your basket.
Should you not want to use the same credit card for the
remaining instalment payments after we have despatched your
delivery, please contact us on 0330 900 1180. [back]
How long will it take to
receive my order?
We aim to turn all deliveries around within 7 days.
However, occasionally we are unable to achieve this when product is
delayed or particularly if the item is a pre-release offer. You can
rest assured that your credit or debit card will not be charged
until the time your order is despatched. Contact us if you have not heard
from us within 14 days of placing your order. [back]
How can I find a specific
If you are looking for a particular product try using our
keyword search box at the top right of each page. Type in a
relevant word and click SEARCH to display any items matching your
us if you still unable to find your item please. [back]
If you have the application reference of the item you wish to
order but cannot find it on the website and simply wish to order it
then you may use our Reserve Now page. [back]
I do not have a
credit/debit card, how can I order?
If you do not own a credit or debit card then you can
place an order by calling us on 0330 900 1180. [back]
Should I insure my
Many people choose to insure valuable items for security
and the decision as to whether you do must be yours. Whilst we are
unable to insure items ourselves or recommend any one other
company, if you feel it would be appropriate to insure your
collection a good starting point would be to contact the company
which provides your home contents cover. [back]
When will you take the
payment from my credit/debit card?
For items that you are paying for in full, we only take
payment upon despatch of the goods. If you are paying for one
of your items in instalments, the terms of the instalment
payment plan will be detailed at the time of ordering. [back]
Why am I unable to access
my account details on the website?
If you are having trouble recalling your password, we
suggest that you use Password Reset. Enter the email
address that you registered with and an email will be sent to you
with your password reminder question.
If you still experience difficulties then please contact
us and include your name and address details, account
number and the email address that you registered with. We
will then arrange for your password to be reset and inform you of
your temporary password. [back]
Why did my payment I made
not go towards a specific product?
Coin Portfolio Management operates an 'open accounting
system' a lot like a bank account. In this way you can see the
total owing for all items that have been sent and make either part
or full payment as you wish. This system means that customers
wishing to pay by card after receiving the goods are able to do
Should you wish to pay for items specifically when the payments
are due and ensure the amount goes towards that product all you
need to do is opt to pay for that item on your card when placing
the order. In this way the system will automatically debit the
funds for that product upon despatch of the goods. The payment is
then coupled with the product regardless of any outstanding balance
from other goods. [back]
How does Continuous
Credit/Debit Card Authority Work?
When you choose to take advantage of Continuous Credit
Card Authority we will automatically charge your card for your
current outstanding balance and when we despatch any goods to you.
It will all be handled automatically for you, ensuring your account
is always up-to-date. Remember your card will only be
charged when your delivery is ready for despatch.
Of course you can cancel your Continuous Credit/debit Card
Authority online anytime by selecting the Payment Cards tab on My Account. [back]